Emotional Support

Emotional support

Emotional stress and anxiety is far more common than you may think and it can affect people of all ages, from all walks of life.

Problems range from worries we experience as part of everyday life to serious long term conditions. if you are dealing with emotional stress, NewstrAid are here to help.

Watch the Wellbeing Suite Demo

NewstrAid’s Wellbeing Suite – FREE Wellbeing Helpline and Wellbeing Website

0808 196 2016

Emotional wellbeing is a fundamental element of our overall health and looking after our mental health is not only good for us now, it can also help us to deal with and manage difficult times in the future. NewstrAid’s Wellbeing Suite can provide the tools you need to look after your emotional health and users can access these tools by (a) contacting our Wellbeing 24/7 helpline and/or (b) signing up to our Wellbeing Website.

WELLBEING 24/7 HELPLINE CALL FREEPHONE 0808 196 2016 or TEXT/WHATSAPP ‘Hi’ TO 00353 87369 0010 :

All calls are answered by a clinically trained psychotherapist/counsellor, where callers receive 1:1 in the moment support via Freephone, Live Chat, WhatsApp, SMS, Email & Request Call Back. A wide range of issues are covered such as:

  • depression, anxiety, stress, grief, and bereavement
  • addictions and other compulsive disorders
  • relationship and marital problems
  • loneliness
  • parenting coaching
  • managing sleep issues
  • work stress and work life balance issues
  • workplace conflict and communication
  • life and career coaching
  • life transitions such as career progression or retirement
  • support for non-nationals & their families.

Call handlers work therapeutically in 40+ languages including Spanish, French, German, Italian, Dutch, Polish, Russian, Romanian, Ukrainian, Latvian, Hindu and Punjabi.


Our Wellbeing Website provides access to 200+ hours of mental health & lifestyle e-learning. Content includes:

  • Podcasts, audio guides and videos
  • Nutrition tracking and healthy recipes
  • Personal health and wellbeing goals, with the ability to track progress either manually or by syncing with wearable tech
  • Access to Online CBT courses.

Sign up for access by creating a user account. Follow the Wellbeing Website link below.

Read some reviews of the resources available on the website here.

Access to our Wellbeing Helpline and our Wellbeing Website is open to everyone in the newstrade and is also available to your partner/spouse and all dependents over 16 and living at home.

 Therapy/Counselling can be provided to address more complex needs for those that meet our eligibility criteria. To apply, please call our welfare support freephone number 0800 917 8616.

Emotional Support

Welfare Volunteer Home Visits

Our welfare volunteer home visits are a key element of our welfare service. Our welfare volunteers (previously known as Almoners) are the human faces of NewstrAid and, through their home visits, they enable us to deliver our welfare service on a personal, local level, which means so much more to those in need of support.

Our welfare volunteer service allows us to alleviate isolation and loneliness, a particular problem for the elderly and disabled who may have little contact with others. A chat over a cup of tea can mean the world to somebody who does not have family or friends living nearby or cannot get out due to poor health or old age.

Befriending Calls

Our welfare team are always at the end of the phone should our beneficiaries need help, support or just a friendly voice. The team ensure they stay in touch with beneficiaries throughout the year, especially those that are experiencing loneliness or other emotional difficulties.

For further information about our Emotional Support services, contact our welfare team on:
FREEPHONE HELPLINE: 0800 917 8616 or 01279 879569